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Privacy Policy

This privacy notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are Golden Crown Restaurant. Our address is 150 Crown Street, Aberdeen, AB11 6HS. You can contact us by post at the above address, by email at info@goldencrownaberdeen.co.uk or by telephone on 01224 582 880.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

How we use your information

  • When you use our website
  • When you submit an enquiry via our website
  • When you place an order on our website
  • When you sign up to receive our newslette
  • Your rights as a data subject
  • Your right to complain
  • Updates to this privacy policy

When you use our website

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://policies.google.com/privacy.

We publish Google Adwords interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. Google's privacy policy is available at: https://policies.google.com/technologies/ads.

We publish Facebook Ads interest-based advertisements on our website. These are tailored by Facebook to reflect your interests. To determine your interests, Facebook will track your behaviour on our website and on other websites across the web using cookies. Facebook’s privacy policy is available at: https://www.facebook.com/privacy/explanation

When you submit an enquiry via our website

When you submit an enquiry or book a table via our website, we ask you for your name, email address and telephone number.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed as an email which is hosted by Microsoft within the European Economic Area (EEA). Microsft privacy policy is available at: https://privacy.microsoft.com/en-gb/privacystatement.

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for five years, after which they are securely archived and kept for seven years, when we delete them.

When you place an order on our website

When you place an order with us online, we ask you for your name, email, telephone number and address. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We will use your information for your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.

We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.

Your information is stored on our website and on our cloud server, both of which are based within the European Union. Your credit card details are passed to a third-party payment processor Paypal which will collect information about the transaction and associate it with your Account as part of their compliance and analytics operations. We do not retain your credit card information. Paypal’s privacy policy is available at: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev.

We do not use the information you provide to make any automated decisions that might affect you.

We keep your order information for an indefinite period if you actively use our website, as the licenses we sell for our products do not expire.

When you sign up to receive our newsletter

When you sign up to receive our newsletter, we ask for your name and your email address.

We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you.

You can withdraw your consent at any time and we will stop sending you the newsletter. Your name and email address are shared with a third party mailing system which has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield Framework. This company has committed to subjecting all Personal Information received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles.

We do not use the information you provide to make any automated decisions that might affect you.

We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the “Who We Are” section of this policy.

Your right to complain

If you have a complaint about our use of your information, you may use the same contact information provided above to get in touch.

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

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